ABOUT OUR PARTNER
Our partner is one of the leading Real Estate Management Software Platforms for customers in Central and Western Europe. They are an experienced, dedicated and enthusiastic team. They like to think outside the box, to listen to their customers and they are passionate about delivering great software solutions. Tired of the slow pace and limited work scope in large multinationals? They are a high-paced, international startup where your contribution counts everyday!
Their culture is one-of-a-kind, with a strong focus on giving our employees what they need – things like competitive pay, a casual work environment and carrier growth opportunities, – so they can satisfy our clients’ needs. Their believe every contact is an opportunity to deliver not only the right solution, but an amazing customer experience as well.
They have offices in Stansstad (Switzerland), Budapest (Hungary) and Oradea (Romania).
ABOUT THE ROLE
They are looking for a driven, detail-oriented Client Success Manager to join their growing team. You will be the primary point of contact for clients throughout the full project lifecycle — owning delivery coordination and ensuring their platform is implemented and evolved in line with both our strategic vision and the practical needs of their real estate clients.
You will work closely with stakeholders across business, engineering, and data teams to manage timelines, coordinate workstreams, and drive outcomes that directly impact property managers, investors, and analysts who rely on their service for critical decision-making every day.
KEY RESPONSIBILITIES
Client Success & Support
- Serve as the primary point of contact for assigned client accounts
- Manage and resolve support tickets — investigating root causes and recommending the right fix (training, process, or configuration), escalating complex cases as needed
Project Implementation
- Lead end-to-end client onboarding and system implementation, from requirements workshops through go-live
- Manage project plans, deadlines, and stakeholder communication via regular status reporting
- Oversee system configuration, user access setup, and sandbox-to-production migration
- Deliver user training and maintain project documentation throughout the implementation lifecycle
Product & Development Liaison
- Act as the client-side voice in the development process: document issues, raise change requests, and validate resolutions through testing
- Participate in backlog review meetings and contribute to prioritisation of development items
REQUIREMENTS
- 3–5 years in project management, system configuration, or application management
- Experience in a relevant industry segment (commercial real estate, finance, or IT)
- Proven track record in client-side system implementations and project management
- Skilled in creating project documentation and delivering end-user training
- Experience modelling and optimising enterprise business processes
- Familiarity with agile project-management methods
- Advanced English; an additional language is an advantage
- ✓ Advantage: expertise in financial processes for property management
- ✓ Advantage: hands-on experience with data-migration projects
SOFT SKILLS
- Exceptional ability to communicate complex business and technical concepts clearly and accessibly
- Clear, precise written communication and strong presentation skills with a client-oriented mindset
- Proactive thinking — anticipates potential issues and spots emerging opportunities early
- Able to quickly understand client problems and develop effective, tailored solutions
- Confident client management with the flexibility to adapt to evolving needs
- Able to manage multiple projects in parallel while consistently meeting deadlines
- Strong systems logic: comfortable understanding and mapping business processes into software
- Growth mindset: genuinely open to new approaches and committed to finding best practices across workflows
- Collaborative team player who welcomes feedback and drives constructive outcomes
WHAT THEY OFFER
- A mission-driven platform at the intersection of real estate and data intelligence — solving real problems for real portfolios
- A collaborative team where your voice reaches leadership directly and decisions are made fast
- Fully remote position with competitive compensation reflecting the seniority and impact of the role
- A genuine seat at the table — shape their product direction and contribute to the evolution of the Real Estate Unified Data Model™ (REUDM™)
